My Computing Experience

    I currently have over 20 years computer experience, including extensive experience building, setting up, and troubleshooting computer systems Windows 95 / 98 / NT / 2000 / XP / 2003 / Vista / 7. I have over 14 years experience using Windows NT/2000/2003/2008 Server, IIS, Proxy Server, and ISA Server. I have 18 years experience in storage solutions (SCSI, RAID, 4mm DAT, 8mm DAT, MO, DLT, AIT, Ultrium), over six years experience with Solaris / Linux and C++, and over 14 years experience in web design.  
    I am currently working for General Dynamics Information Technology, which acquired Anteon Corporation. I am Comptia A+, Network+, Server+, and Security+ certified. I also have an MCSA in Windows Server 2003. I graduated with an Associate's degree in Information Systems Technology: Cisco Networking in May 2007, 3.8 GPA, Magna Cum Laude. I have resumed my bachelor's degree in information systems. I have had 108 class hours of MSCE NT 4.0 training and 189 class hours of MSCE 2000 training. In addition, I have several Brainbench certifications at Brain Bench. You can access my certifications by putting in the code 2595878.  
    My current duty is as a network support technician on a Blackboard project for TRADOC. I help configure / manage / optimize the setup, which is configured in a VMWare virtual environment using hardware load balancing. I assist with maintaining SQL 2005/2008 database clusters. Blackboard administrative tools are used for migrating, archiving, exporting, importing, and restoring courses, organizations, and the Content Collection. I develop, organize, and research building blocks, SCORM and other courseware materials, and Blackboard rules. I provide Help Desk Tier III support for 39 institutions, 900,000+ students, instructors, and domain admins. Help Desk solutions for common problems are posted to a custom Blackboard tab. I research, create, and update standard operating procedures (SOPs) to SharePoint 2007. I create monthly Blackboard and Help Desk statistics reports. New Help Desk employees are trained as needed.  
    Previously, I worked under Anteon/GDIT as a functional analyst for SDDC. I built and maintained about 500 PCs utilizing Dell GX520, GX280, GX270, GX260, and SX260 systems, as well as HP Vectra systems. I troubleshot problems in Windows 2000/XP/2003, Office 2003, Outlook 2003, IE, and other programs utilized by the military. I added/edited user accounts and workstations in Active Directory. I assisted in troubleshooting a Spectra Logic 20K tape library. I helped troubleshoot network cabling, Alcatel and Asante switches, Black Box and Allied Telesyn media converters, wireless access points, and print servers using TCP/IP utilizing Ethernet and fiber-optic networks. I coordinated with TRANSCOM and SDDC ALEX-HQ to resolve WAN, LAN issues. I repaired the following printers and copiers onsite: HP Laserjet 4000, 5000, and 8000 series, Xerox Phaser 5400 and 5500, Canon IR 6000, and Panasonic Workio 4000 and 6000 series. I used Computer Associates Unicenter and Sharepoint database for remote access and documented work. I downloaded and installed updates as necessary for in-field software and ensured systems met IAVA requirements. I participated in INFOCON related exercises. I created and edited documentation on installation and repair procedures as necessary.  
    I was employed at Eastern State Hospital as a PC installation / repair technician from 2000 to 2005. My primary responsibility was to help support roughly 700 PCs serving 1,100 personnel running Windows 95 / 98 / NT / 2000 in a 30+ building complex. The servers were comprised of NT, 2000 and Netware. At times, I helped troubleshoot programs designed onsite in FoxPro. I helped install network cabling, hubs, and switches. The network utilized TCP/IP and IPX using Ethernet connectivity with a fiber-optic backbone and a T-1 Internet connection. In addition, I maintained the hospital's website. I also repaired printers onsite and helped train student interns. At times I downloaded software updates as necessary for in-field applications. When requested, I conducted product research.  
    I worked at Thomas Nelson Community College as a computer lab assistant for five years (1998 - 2003). There I helped maintain six Windows NT servers, 80 Windows NT / 2000 workstations, and two Linux PCs. When necessary, I installed and troubleshot network switches using TCP/IP protocol with a fiber-optic uplink. I assisted students with course-specific software (including Office 97 / 2000 / XP, AutoCAD 14 / 2000, C++, Visual BASIC, and web design) and helped students find information on the Internet using Internet Explorer and Netscape. At the beginning of the semesters, I conducted student orientations on the lab's rules, web-based e-mail access, and Word. I also maintained the lab's website.  
    For approximately six months in 2000, I was a web administrator for the Newport News Public Schools system. I helped repair old or broken web links and posted web-based documentation (including Word 97 documents). I implemented and repair CGI and Perl scripts. When necessary, I helped troubleshoot network and PC problems.  
    In addition, I worked for approximately six months at Peninsula Computer doing repairs. For about ten years, I worked at Das Waldcafe, a local German restaurant. Also, in 1992, I worked as a student intern at Thomas Jefferson Lab (formerly CEBAF) as a beam technician.  

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