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I currently have over 20 years computer experience, including
extensive experience building, setting up, and troubleshooting
computer systems Windows 95 / 98 / NT / 2000 / XP / 2003 / Vista / 7.
I have over 14 years experience using Windows NT/2000/2003/2008 Server,
IIS, Proxy Server, and ISA Server. I have 18 years experience in
storage solutions (SCSI, RAID, 4mm DAT, 8mm DAT, MO, DLT, AIT,
Ultrium), over six years experience with Solaris / Linux and C++, and
over 14 years experience in web design. |
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I am currently working for General Dynamics Information
Technology, which acquired Anteon Corporation. I am Comptia A+,
Network+, Server+, and Security+ certified. I also have an MCSA in
Windows Server 2003. I graduated with an Associate's degree in
Information Systems Technology: Cisco Networking in May 2007, 3.8
GPA, Magna Cum Laude. I have resumed my bachelor's degree in
information systems. I have had 108 class hours of MSCE NT 4.0
training and 189 class hours of MSCE 2000 training. In addition, I
have several Brainbench certifications at
Brain Bench.
You can access my certifications by putting in the code 2595878. |
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My current duty is as a network support technician on a
Blackboard project for TRADOC. I help configure / manage / optimize
the setup, which is configured in a VMWare virtual environment using
hardware load balancing. I assist with maintaining SQL 2005/2008
database clusters. Blackboard administrative tools are used for
migrating, archiving, exporting, importing, and restoring courses,
organizations, and the Content Collection. I develop, organize, and
research building blocks, SCORM and other courseware materials, and
Blackboard rules. I provide Help Desk Tier III support for 39
institutions, 900,000+ students, instructors, and domain admins.
Help Desk solutions for common problems are posted to a custom
Blackboard tab. I research, create, and update standard operating
procedures (SOPs) to SharePoint 2007. I create monthly Blackboard and
Help Desk statistics reports. New Help Desk employees are trained as
needed. |
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Previously, I worked under Anteon/GDIT as a functional
analyst for SDDC. I built and maintained about 500 PCs utilizing Dell
GX520, GX280, GX270, GX260, and SX260 systems, as well as HP Vectra
systems. I troubleshot problems in Windows 2000/XP/2003, Office 2003,
Outlook 2003, IE, and other programs utilized by the military. I
added/edited user accounts and workstations in Active Directory. I
assisted in troubleshooting a Spectra Logic 20K tape library. I
helped troubleshoot network cabling, Alcatel and Asante switches,
Black Box and Allied Telesyn media converters, wireless access points,
and print servers using TCP/IP utilizing Ethernet and fiber-optic
networks. I coordinated with TRANSCOM and SDDC ALEX-HQ to resolve
WAN, LAN issues. I repaired the following printers and copiers
onsite: HP Laserjet 4000, 5000, and 8000 series, Xerox Phaser 5400
and 5500, Canon IR 6000, and Panasonic Workio 4000 and 6000 series. I
used Computer Associates Unicenter and Sharepoint database for remote
access and documented work. I downloaded and installed updates as
necessary for in-field software and ensured systems met IAVA
requirements. I participated in INFOCON related exercises. I created
and edited documentation on installation and repair procedures as
necessary. |
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I was employed at Eastern State Hospital as a PC
installation / repair technician from 2000 to 2005. My primary
responsibility was to help support roughly 700 PCs serving 1,100
personnel running Windows 95 / 98 / NT / 2000 in a 30+ building
complex. The servers were comprised of NT, 2000 and Netware. At
times, I helped troubleshoot programs designed onsite in FoxPro.
I helped install network cabling, hubs, and switches. The network
utilized TCP/IP and IPX using Ethernet connectivity with a fiber-optic
backbone and a T-1 Internet connection. In addition, I maintained
the hospital's website. I also repaired printers onsite and helped
train student interns. At times I downloaded software updates as
necessary for in-field applications. When requested, I conducted
product research. |
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I worked at Thomas Nelson Community College as a computer
lab assistant for five years (1998 - 2003). There I helped maintain
six Windows NT servers, 80 Windows NT / 2000 workstations, and two
Linux PCs. When necessary, I installed and troubleshot network
switches using TCP/IP protocol with a fiber-optic uplink. I assisted
students with course-specific software (including Office 97 / 2000 /
XP, AutoCAD 14 / 2000, C++, Visual BASIC, and web design) and helped
students find information on the Internet using Internet Explorer and
Netscape. At the beginning of the semesters, I conducted student
orientations on the lab's rules, web-based e-mail access, and Word. I
also maintained the lab's website. |
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For approximately six months in 2000, I was a web
administrator for the Newport News Public Schools system. I helped
repair old or broken web links and posted web-based documentation
(including Word 97 documents). I implemented and repair CGI and Perl
scripts. When necessary, I helped troubleshoot network and PC
problems. |
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In addition, I worked for approximately six months at
Peninsula Computer doing repairs. For about ten years, I worked
at Das Waldcafe, a local German restaurant. Also, in 1992, I worked
as a student intern at Thomas Jefferson Lab (formerly CEBAF) as a
beam technician. |
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